Limited Warranty
MiSecurityGuy warrants the original purchaser that for a period of twelve months from the date of purchase, the product shall be free of defects in materials and workmanship under normal use. During the warranty period, MiSecurityGuy shall, at its option, repair or replace any defective product upon return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer.
The original purchaser must promptly notify MiSecurityGuy in writing that there is a defect in material or workmanship, such written notice to be received in all events prior to expiration of the warranty period. There is absolutely no warranty on software and all software products are sold as a user license under the terms of the software license agreement included with the product. The Customer assumes all responsibility for the proper selection, installation, operation and maintenance of any products purchased from MiSecurityGuy. Custom products are only warranted to the extent that they do not function upon delivery. In such cases, MiSecurityGuy can replace or credit at its option.
Warranty Procedure
To obtain service under this warranty, please contact us if the item(s) that was installed is not working and we will come to the property and evaluate the item(s) in question. All authorized distributors and dealers have a warranty program.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
- Damage incurred in shipping or handling;
- Damage caused by disaster such as fire, flood, wind, earthquake or lightning;
- Damage due to causes beyond the control of Mi Security Guy such as excessive voltage, mechanical shock or water damage;
- Damage caused by unauthorized attachment, alterations, modifications or foreign objects;
- Damage caused by peripherals (unless such peripherals were supplied by Mi SecurityGuy)
- Defects caused by failure to provide a suitable installation environment for the products;
- Damage caused by use of the products for purposes other than those for which it was designed;
- Damage from improper maintenance;
- Damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by WarrantyIn addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i) freight cost to the repair centre; (ii) products which are not identified with MiSecurityGuy's product label and lot number or serial number; (iii) products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim. Access cards or tags returned for replacement under warranty will be credited or replaced at MiSecurityGuy's option. Products not covered by this warranty, or otherwise out of warranty due to age, misuse or damage shall be evaluated, and a repair estimate shall be provided. No repair work will be performed until a valid purchase order is received from the Customer and a Return Merchandise Authorization number (RMA) is issued by MiSecurityGuy'’s Customer Service.
Mi Security Guy’ liability for failure to repair the product under this warranty after a reasonable number of attempts will be limited to replacement of the product, as the exclusive remedy for breach of warranty. Under no circumstances shall In MiSecurityGuy be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property. The laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction apply to any claim by or against MiSecurityGuy, the limitations and disclaimers contained here shall be to the greatest extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose) and of all other obligations or liabilities on the part of MiSecurityGuy. MiSecurityGuy neither assumes responsibility for, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product. This disclaimer of warranties and limited warranty are governed by the laws.
WARNING: MiSecurityGuy recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for the product to fail to perform as expected. Out of Warranty Repairs
MiSecurityGuy will at its option repair or replace out-of-warranty products which are returned to its factory according to the following conditions. Anyone returning goods to MiSecurityGuy must first obtain an authorization number, MiSecurityGuy will not accept any shipment whatsoever for which prior authorization has not been obtained.
Products which MiSecurityGuy determines to be repairable will be repaired and returned. A set fee which MiSecurityGuy has predetermined and which may be revised from time to time, will be charged for each unit repaired.Products which MiSecurityGuy determines not to be repairable will be replaced by the nearest equivalent product available at that time. The current market price of the replacement product will be charged for each replacement unit.